Last Updated: May 7, 2025
At CrivCottage Supplies, we’re committed to delivering your orders quickly, reliably, and affordably. Whether you’re shopping on oakridgesupplies.store, our mobile app, or through our marketplace, we offer a range of shipping options to meet your needs. This Shipping Information page outlines our policies, delivery options, costs, and what to expect when you shop with us. For additional details, see our Returns Policy or contact us at support@oakridgesupplies.store.
1. Shipping Options
We offer multiple shipping methods to ensure your order arrives when and where you need it. Available options are displayed at checkout based on your location, order contents, and seller (CrivCottage Supplies or third-party marketplace sellers). Common options include:
- Standard Shipping:
- Delivery Time: 3-7 business days for most U.S. addresses.
- Cost: Varies by order weight, size, and destination (typically $5.99-$12.99). Free for eligible orders over $35 (U.S. only, non-members) or for CrivCottage Supplies Members on all orders.
- Best For: Everyday purchases like home goods, electronics, or apparel.
- Expedited Shipping:
- Delivery Time: 1-3 business days for most U.S. addresses.
- Cost: Starts at $9.99, varies by order details.
- Best For: Time-sensitive orders, such as gifts or urgent supplies.
- Same-Day Delivery:
- Delivery Time: Available in select U.S. metro areas for orders placed by 12 PM local time.
- Cost: Starts at $12.99, free for CrivCottage Supplies Members in eligible areas.
- Best For: Last-minute needs, such as event supplies or perishables.
- International Shipping:
- Delivery Time: 7-21 business days, depending on destination and customs processing.
- Cost: Calculated at checkout based on weight, destination, and shipping method.
- Best For: Customers outside the U.S. shopping for unique marketplace items or CrivCottage Essentials products.
- In-Store Pickup:
- Delivery Time: Ready within 2-4 hours at select CrivCottage Supplies physical stores.
- Cost: Free.
- Best For: Local customers wanting to skip shipping and pick up orders at their convenience.
2. Membership Benefits
CrivCottage Supplies Members enjoy exclusive shipping perks:
- Free Standard Shipping: On all orders, no minimum purchase required (U.S. only).
- Free Same-Day Delivery: In eligible areas for qualifying orders.
- Priority Processing: Member orders are prioritized for faster packing and dispatch.
- Exclusive International Rates: Discounted shipping for international orders.
Join the CrivCottage Supplies Membership program at checkout or via your account to unlock these benefits and more, including CrivCottage Cash rewards and members-only discounts.
3. How Shipping Works
- Order Processing: Most orders are processed within 1-2 business days. Orders placed after 3 PM local time may process the next business day. Marketplace orders depend on the seller’s processing time, displayed at checkout.
- Shipping Confirmation: Once your order ships, you’ll receive an email with tracking information and an estimated delivery date. Track your order in real-time via your CrivCottage Supplies account or the tracking link.
- Delivery: Orders are delivered by trusted carriers (e.g., USPS, FedEx, UPS) for CrivCottage Supplies items or by seller-selected carriers for marketplace purchases. Some deliveries may require a signature for high-value items.
- Split Shipments: Large or multi-item orders may ship separately to ensure the fastest delivery. You’ll receive tracking for each package, with no additional cost.
- Bulk Orders: For large quantities or wholesale purchases (e.g., mowers, per your earlier question), specialized shipping options like freight delivery are available. Contact us for a quote.
4. Shipping Costs
Shipping costs are calculated at checkout based on:
- Order weight, size, and destination.
- Selected shipping method (Standard, Expedited, etc.).
- Seller policies for marketplace items.
- Membership status (free shipping for members on most orders).
Free Shipping:
- U.S. customers: Free Standard Shipping on orders over $35 (non-members) or all orders (members).
- Marketplace items: Some third-party sellers offer free shipping, indicated on product pages.
- In-Store Pickup: Always free at participating locations.
International Shipping:
- Costs include carrier fees, taxes, and customs duties, which vary by country. You’re responsible for any additional customs fees or import taxes, displayed at checkout where possible.
5. Marketplace Shipping
Items purchased from third-party sellers on the CrivCottage Supplies marketplace may have different shipping policies:
- Seller Policies: Each seller sets their shipping methods, costs, and delivery times, displayed on the product page and at checkout.
- CrivCottage Supplies Oversight: We ensure sellers meet our standards for timely shipping and accurate tracking. Contact us if you encounter issues with a seller’s delivery.
- Mixed Orders: If your order includes items from CrivCottage Supplies and third-party sellers, they may ship separately with different carriers and timelines.
6. International Shipping Details
We ship to over 100 countries, making CrivCottage Supplies a global shopping destination:
- Eligible Items: Most products are available for international shipping, though some (e.g., perishables, hazardous materials) may be restricted. Check product pages for availability.
- Customs and Duties: You’re responsible for customs fees, import duties, or taxes, which may be collected by the carrier upon delivery. We provide estimated duties at checkout for transparency.
- Delivery Times: Vary due to customs processing and local carriers (7-21 days). Expedited options may be available for select countries.
- Returns: International returns follow our Returns Policy (#), with return shipping costs typically borne by the customer unless the item is defective.
7. Risk of Loss
- CrivCottage Supplies Items: Risk of loss transfers to you once the item is handed to the carrier. We’re not responsible for delays or losses caused by carriers, but we’ll work with you to resolve issues (e.g., refunds or replacements for lost packages).
- Marketplace Items: Risk of loss depends on the seller’s policy, but CrivCottage Supplies facilitates resolutions for lost or damaged shipments.
8. Delivery Issues
We strive for flawless deliveries, but if something goes wrong, we’re here to help:
- Lost Packages: If your order doesn’t arrive by the estimated delivery date, check your tracking link or contact us within 30 days for a refund or replacement.
- Damaged or Incorrect Items: Report issues within 30 days for a free return, replacement, or refund, per our Returns Policy (#). Include photos and order details when contacting us.
- Undeliverable Orders: If an order is returned to us due to an incorrect address or failed delivery attempts, we’ll notify you. You may need to cover reshipping costs.
- Marketplace Disputes: For seller-related issues, contact us, and we’ll mediate with the seller to ensure a resolution.
9. Shipping Restrictions
Some items cannot be shipped due to legal, safety, or logistical reasons:
- Hazardous materials (e.g., flammable liquids, batteries).
- Perishable goods (e.g., fresh food) for international or long-distance shipping.
- Oversized items (e.g., large machinery) to certain regions, unless arranged via freight. Check product pages for restrictions or contact us for clarification.
10. Contact Us
For questions about shipping, tracking, or delivery issues, reach out to CrivCottage Supplies:
- Email: support@oakridgesupplies.store
- Live Chat: Available on our website or app
- Address: CrivCottage Supplies Customer Service, 1102 17th Ave S, Nashville, TN 37212, USA