Last Updated: Jan 7, 2025
At CrivCottage Supplies, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you interact with our website (oakridgesupplies.store), mobile app, physical stores, or other services (collectively, the “Platform”). By using the Platform, you consent to the practices described in this policy. If you have questions, please contact us at privacy@oakridgesupplies.store.
1. Information We Collect
We collect information to provide a seamless shopping experience, improve our services, and deliver personalized offerings. The types of information we collect include:
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Information You Provide:
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Account and Profile Data: Name, email address, phone number, billing/shipping addresses, and payment details when you create an account, make a purchase, or join the CrivCottage Supplies Membership program.
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Order Information: Details about products or services purchased, including order history, returns, and communications with customer support.
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Membership Data: Information related to your membership, such as rewards (CrivCottage Cash) earned or redeemed, and preferences for exclusive offers.
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Seller Information: For third-party sellers on our marketplace, we collect business details, tax information, and bank account data for payment processing.
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User Content: Reviews, ratings, photos, or comments you submit on the Platform.
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Contact Information: Data provided when you contact us, subscribe to newsletters, or participate in surveys, promotions, or events.
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Information Collected Automatically:
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Browsing and Device Data: IP address, browser type, device ID, operating system, and usage data (e.g., pages viewed, links clicked, time spent) collected via cookies, pixels, or similar technologies.
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Location Data: Approximate location based on IP address or precise location (with consent) for delivery estimates, store locator features, or localized offers.
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Transaction Data: Details about your interactions, such as search queries, items added to your cart, and abandoned carts.
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Voice and Chat Data: If you use voice-activated features (e.g., our AI chatbot) or live chat, we may collect audio recordings or transcripts to process your requests.
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Information from Third Parties:
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Third-Party Sellers: Data from sellers on our marketplace, such as product availability or shipping updates.
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Partners and Advertisers: Information from affiliates, social media platforms, or marketing partners when you engage with CrivCottage Supplies ads or promotions.
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Public Sources: Information from public records or directories to verify identities or prevent fraud.
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2. How We Use Your Information
We use your information to operate the Platform, enhance your experience, and fulfill our business purposes, including:
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Order Fulfillment: Process purchases, ship products, handle returns, and provide customer support.
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Personalization: Tailor product recommendations, search results, and promotions based on your preferences and browsing history.
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Membership Services: Manage your CrivCottage Supplies Membership, including rewards, exclusive offers, and event invitations.
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Marketplace Operations: Facilitate transactions between buyers and third-party sellers, including payment processing and dispute resolution.
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Communication: Send order confirmations, shipping updates, promotional emails, or surveys. You can opt out of marketing communications at any time.
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Security and Fraud Prevention: Detect and prevent fraudulent activities, protect accounts, and ensure the integrity of the Platform.
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Analytics and Improvement: Analyze usage trends to improve our Platform, products, and services, such as optimizing search algorithms or store layouts.
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Advertising: Deliver targeted ads on our Platform or third-party sites based on your interests, with options to manage ad preferences.
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Legal Compliance: Comply with applicable laws, regulations, or legal requests, such as tax reporting or consumer protection requirements.
3. How We Share Your Information
We share your information only as necessary to provide our services, comply with laws, or with your consent. Recipients may include:
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Third-Party Sellers: When you purchase from a seller on our marketplace, we share order details (e.g., shipping address, item purchased) to fulfill your order. Sellers must comply with our privacy standards.
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Service Providers: We work with trusted partners for payment processing, shipping, cloud storage, analytics, and marketing. These providers are contractually obligated to protect your data.
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Affiliates and Advertisers: We may share anonymized or aggregated data with advertising partners to deliver relevant ads. Identifiable data is shared only with your consent or as part of affiliate programs.
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Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, with notice provided where required.
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Legal Authorities: We may disclose information to comply with court orders, subpoenas, or regulatory requirements, or to protect our rights, property, or safety.
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With Your Consent: We share information as directed by you, such as when you link your account to social media or participate in public reviews.
4. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance your experience, analyze performance, and deliver personalized ads. Types include:
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Essential Cookies: Necessary for Platform functionality, such as maintaining your cart or login session.
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Performance Cookies: Track usage patterns to improve site performance and user experience.
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Advertising Cookies: Enable targeted ads based on your interests, both on and off our Platform.
You can manage cookie preferences through your browser settings or our Cookie Settings tool. Note that disabling cookies may limit some Platform features. For more details, see our Cookie Policy.
5. Your Choices and Controls
We empower you to control your personal information:
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Account Settings: Update your profile, payment methods, or communication preferences in your CrivCottage Supplies account.
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Marketing Opt-Out: Unsubscribe from promotional emails or texts via the unsubscribe link or by contacting us.
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Ad Preferences: Adjust personalized ad settings in your account or opt out of interest-based ads through industry tools like the Digital Advertising Alliance.
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Location Data: Disable location services on your device to limit collection of precise location data.
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Data Access and Deletion: Request access to, correction of, or deletion of your personal information by emailing privacy@oakridgesupplies.store. We’ll respond within 30 days, subject to legal obligations.
6. Data Security
We implement industry-standard measures to protect your information, including:
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Encryption of sensitive data (e.g., payment details) during transmission and storage.
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Regular security audits and monitoring to detect vulnerabilities.
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Access controls to limit employee and vendor access to your data.
Despite these efforts, no system is completely secure. Notify us immediately at security@oakridgesupplies.store if you suspect unauthorized access to your account.
7. Children’s Privacy
The Platform is not intended for children under 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children without verifiable parental consent. If you believe we have such data, contact us to have it removed.
8. International Data Transfers
CrivCottage Supplies is based in the United States, but we serve customers globally. Your information may be processed or stored in the U.S. or other countries with different privacy laws. We use safeguards like Standard Contractual Clauses to ensure compliance with international data protection standards, such as the EU General Data Protection Regulation (GDPR).
9. Third-Party Links and Services
The Platform may include links to third-party websites, apps, or services (e.g., payment processors, social media). These third parties have their own privacy policies, and CrivCottage Supplies is not responsible for their practices. Review their policies before sharing information.
10. Retention of Information
We retain your information only as long as necessary to fulfill the purposes outlined in this policy (e.g., to process orders, maintain your account, or comply with legal obligations). For example:
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Account data is kept while your account is active and up to 7 years after closure for tax and audit purposes.
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Transaction data is retained for 5 years to support returns and warranties.
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Anonymized data may be kept indefinitely for analytics.
You can request deletion of your data, subject to legal retention requirements.
11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. Updated policies will be posted on the Platform, and significant changes will be communicated via email or account notification. Your continued use of the Platform after changes constitutes acceptance.
12. Contact Us
For questions, concerns, or to exercise your privacy rights, contact CrivCottage Supplies:
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Email: privacy@oakridgesupplies.store
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Address: CrivCottage Supplies Privacy Office, 1102 17th Ave S, Nashville, TN 37212, USA
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Live Chat: Available on our website
For EU/UK residents, you can contact our Data Protection Officer at dpo@oakridgesupplies.store or file a complaint with your local data protection authority.
13. Regional Disclosures
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Tennessee Residents (CCPA): Under the Tennessee Consumer Privacy Act, you have the right to know what personal information we collect, sell, or share, and to request deletion or opt out of sales. We do not sell your personal information but may share it with advertising partners for targeted ads. Submit requests via privacy@oakridgesupplies.store.
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EU/UK Residents (GDPR): You have rights to access, rectify, erase, or restrict processing of your data, and to data portability. Contact our DPO for assistance.
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Other Jurisdictions: We comply with applicable privacy laws, such as Canada’s PIPEDA or Australia’s Privacy Act, and provide equivalent protections where required.